Westpac Online Banking Outage: App, PayID and Osko Disrupted for Customers

Westpac customers across Australia experienced problems with the bank’s mobile app and online banking on Tuesday, November 10. Some also reported difficulty making or receiving PayID and Osko payments. The disruption left customers uncertain about whether they could check balances, access account details or complete transfers.

Westpac acknowledged that some customers were experiencing intermittent issues with the app, online banking and PayID or Osko payments. The bank apologised and said technical teams were working to restore services. It also warned that call centre waiting times were longer than usual, making it harder for customers to get immediate help by phone.

Reports of problems rose sharply during the afternoon. Customers described being unable to access their accounts or pay for purchases, while some said they were unsure whether transfers had gone through. The scale of customer reports prompted questions about whether Westpac online banking was down nationwide, but the available information did not establish that every customer or service was affected in the same way.

Which Westpac services were affected?

The disruption specifically involved:

• The Westpac mobile app

• Westpac Online Banking

• PayID payments

• Osko payments

Westpac described the problems as intermittent for some customers. A separate service update said the disruption was affecting customers’ ability to access online banking and make or receive payments, and that some payments were also delayed in processing.

The available updates did not confirm that all Westpac services, cards or ATMs were affected. Customers should check the status of the specific service they need through Westpac’s official channels rather than assuming that every payment option is unavailable.

Is Westpac online banking still down?

The disruption continued for several hours. In a service update timestamped 7:42 p.m. AEDT on November 10, services were described as improving, but full service had not yet been restored. Later reporting said some customers were still experiencing problems by 10 p.m. AEDT. The status may have changed since those updates, so customers should check Westpac’s current notices before relying on a particular service.

Westpac had not publicly identified the technical cause or given a confirmed time for full restoration in the updates cited here. The bank said it was working to fix the issue as a priority.

Westpac customers across the country have been affected by an outage leaving them unable to transfer money through the bank’s app. From around 4pm today, customers reported issues with Pay ID, Osko payments and general online banking functions. The bank says it’s still working to determine the scale of the outage and when it’s likely to be resolved, but emphasises it appears to be a technical glitch and not a hack. For more details, tune in to 10’s Late News at 9:30pm.

— 10 News (@10NewsAU) November 10, 2026

What should customers do if a Westpac payment is pending?

Customers who tried to make a payment during the outage should check their transaction history before trying again. A service update advised customers not to resubmit payments they had already sent, saying those payments would be processed as services were restored. Sending the same transfer a second time could result in a duplicate payment.

If a transfer shows as pending, keep a record of the amount, recipient and time it was submitted. Check the account again once service is available. If the payment remains unclear, contact Westpac through a verified support channel before making another transfer.

Customers should also be cautious about unsolicited messages or calls claiming to offer a quick fix. Do not share passwords, PINs or one-time security codes with anyone contacting you about the outage.

Why were Westpac call centre wait times longer?

Westpac warned that call centre waiting times were longer than usual while customers sought help. When app access, online banking and payment services are disrupted at the same time, more people may contact the bank to check account access or confirm a transaction. This can increase wait times, though Westpac did not publish a call-volume figure in the updates cited here.

What customers should know now

The outage affected access to important digital banking and payment services, but the bank’s updates described the issue as intermittent for some customers. Service reports later indicated improvement without confirming that all systems were fully restored. The cause and total number of affected customers were not specified in the information cited here.

For customers, the practical step is to check Westpac’s current service notice, review payment history before retrying a transfer and use verified support channels if an urgent transaction remains unresolved.